Conditions of Use information
How COOLCNCN uses the information you provide?
If you give us your personal information, we will use this information to register you with our website, to administer our website services, and/or to process any orders you may place online. When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences but only if you give us your permission. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does COOLCNCN share your information with others?
How do I Make Choices about Receiving Promotional Communications?
COOLCNCN would like to communicate with you only if you want to hear from us. If you are registered with us and would like to delete or update your registration and personal details from our database, please inform us [email protected] to unsubscribe. If you prefer not to receive promotional information from us or our affiliated brands, or if you do not want us to use your information to enhance your shopping experience, please let us know by writing to us or by sending us an e-mail [email protected] . Please be sure to include your full name and the e-mail address you used when you registered or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 working days to process your e-mail request, and 4 to 8 weeks to process your postal mail request, during which period you may continue to receive communications from COOLCNCN. Please also note that your on-line purchase will be confirmed through e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
COOLCNCN members can enjoy many privileges, including newsletters, participation in special COOLCNCN offers and promotions and streamline shopping. Over time we will be expanding membership benefits to include personalized services on the site and other special benefits. When you join COOLCNCN, we need to know your name, email and mailing addresses, and we may request that you complete the profile survey in order to allow us to serve you better.
When you place an order with COOLCNCN you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.
Contests and Promotions
We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, telephone number and customer preferences. We'll use this information to notify you if you've won a contest, and to help shape our future contests or promotions.
Newsletters and Email Promotions
We use email to communicate news and special promotions to our COOLCNCN members. If you would rather not receive these messages, you can choose to do cancellation for subscription via My Account.
How can I change, delete, or update my information?
Most of your account information can be changed in the My Account section of the COOLCNCN website. If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us at [email protected] . After receiving proof of your identity, we will provide the information to you, and you may request that we delete or change any or all of the information.
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In the event of a conflict between a translated version of these terms and the English language version, the English language version shall control.